Privacy Policy

Laika IT Services respects the privacy of all clients, visitors, and users of its platforms. This policy outlines how information is collected, used, protected, and shared in connection with Laika IT’s websites, applications, and service operations.

1. Scope

This policy applies to all digital properties, contact channels, and services offered by Laika IT, including server administration, software development, security management, infrastructure deployments, email services, and support operations. It applies to both prospective and active clients.

2. Information We Collect

We collect only the information required to deliver services securely and effectively.

2.1 Information You Provide Voluntarily

• Name and contact details
• Business/company information
• Project scopes and technical requirements
• Support tickets, messages, and correspondence
• Billing details necessary for invoicing

2.2 Automatically Collected Information

• IP address and browser metadata for analytics and security
• Server logs when using our hosted services
• Usage patterns on our website for performance enhancement
• Device information used to access our systems

2.3 Information Collected During Service Operations

Depending on the nature of the service, we may handle operational data such as:

• Server access logs
• Application logs
• Configuration data
• Email system metadata (never the content unless explicitly authorized for troubleshooting)

Laika IT does not collect personal data unrelated to service delivery.

3. How We Use Your Information

The information is used to:

• Provide and maintain IT infrastructure and development services
• Diagnose and resolve technical issues
• Enhance service performance, security, and reliability
• Communicate updates, maintenance notices, and critical alerts
• Manage billing, accounting, and contractual obligations
• Enforce security, audit trails, and fraud prevention

We do not sell or rent user or client data.

4. How We Share Information

Data sharing occurs only when required for service execution or legal compliance.

Information may be shared with:

• Trusted service providers (data centers, email gateways, monitoring tools)
• Legal authorities when mandated by applicable law
• Third-party vendors approved by the client during project execution

Vendor access is governed by confidentiality agreements and restricted permissions.

5. Data Security

Laika IT employs multiple layers of security controls:

• Encrypted transmission (TLS/SSL)
• Encrypted storage for sensitive data
• Role-based access control
• Regular patching and vulnerability assessments
• Activity logging and monitoring
• Secure configuration standards for servers and networks

Access to client systems is limited to authorized personnel only.

6. Data Retention

We retain information only for as long as necessary:

• Project and support data: retained for operational continuity
• Billing and financial records: retained per legal requirements
• Server logs: retained for security and troubleshooting

Clients may request removal or anonymization of retained data when legally permissible.

7. Your Rights

Depending on jurisdiction, you may have the right to:

• Access the personal information we hold
• Request corrections to inaccurate information
• Request deletion of certain data
• Restrict or object to certain processing
• Export your data (data portability)
• Withdraw consent for optional data uses

Requests can be made through our official support channels.

8. Cookies and Tracking Technologies

Cookies may be used for:

• Security
• Session management
• Analytics
• Preference storage

Users may control cookie behavior through browser settings.

9. Third-Party Links

Our website may contain links to external services. Laika IT is not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Laika IT Services are intended for business, enterprise, and professional use. We do not knowingly collect personal information from individuals under the age required by local regulations.

11. Policy Updates

We may update this Privacy Policy to reflect changes in practices, legal requirements, or service enhancements. Revised versions will be posted with an updated effective date.

12. Contact Information

For privacy-related questions or requests, contact:

Laika IT
Email: info@laikait.com
Website: https://laikait.com